Got Questions?

Frequently Asked Questions

You can contact us via the button below

contact us

Why can’t the bicycle start?

The battery power is low and the battery needs to be charged.

Why is the acceleration irregular and/or the top speed reduced?

The throttle is loose or damaged. Tighten or replace the throttle parts.

The motor does not respond after the bicycle is powered on?

The motor is damaged, repair or replace it.

Why has the riding mileage decreased?

The tire pressure is too low, readjust the tire pressure.

Wheels or motors making strange noises?

The motor wiring is loose or damaged, please reconnect or replace the motor.

What should I do if the front frame of the electric bicycle shakes?

The screws on the riser folding quick-release device are loose. Open the folding device and tighten the screws with the corresponding hexagonal handle.
 

Why can’t the described cruising range be achieved?

Because factors that affect the top speed include battery power, load, tire pressure, road environment, chain and axle lubrication, etc., the cruising range shown in the product description is on a flat hardened road, with a load of 60kg, a speed of 15-25km/h, and a fully charged battery The results of the non-stop riding test. Driving habits, temperature, load, tire pressure, road environment and other factors will affect the actual cruising range.

What do the error codes mean?

E002: Brake fault E006: Battery voltage is low E007: Motor failure E008: Throttle failure E009: Controller failure E0010: Display communication reception failure E0011: Controller communication reception failed Note: The E008 error code will be displayed when you first turn on the vehicle because the vehicle has a throttle interface. The error code will disappear as long as the throttle accessory is connected.

There is no riding experience on electric bicycles, and it always feels like stepping into the void?

AVDL uses an advanced brushless motor, which makes riding easy and very fast, so compared to ordinary bicycles, there will be less strenuous pedaling experience. If you want a pedaling experience, you can change the riding mode to pure pedal mode, and Turn the speed regulator to 1 speed.

Why does the seat tube slide down while riding?

The folding quick release of the seatpost is not locked and will slowly slide down under gravity. All you need to do is lock the device.