Shipping policy
Shipping Policy
Thank you for purchasing a product from avdlbike.com! We are doing our best to optimise the process and try to deliver your parcel as soon as possible. Thank you for your patience and support.
Order processing times:
In Stock: Upon receiving your order confirmation email, we will begin processing your order within 2 business days, and your shipment will be dispatched on the third business day.
Pre-Sale: For pre-order items, please check the product page for specific shipping timelines.
Out of Stock: For out-of-stock items, please refer to the product page for detailed shipping information.
| Product | Shipping Warehouse | Countries | Est. Shipping Time |
Shipping Fee |
|
|
E-Bikes |
US Warehouse |
United States |
|
free |
|
|
E-Bikes |
EU Warehouses |
Austria, Germany, Belgium, Czech Republic, Denmark, Estonia, France, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Slovakia, Slovenia, Sweden, Poland |
Germany Others |
free |
Track Your Order
a. Once your order has been dispatched from our warehouse, we will send an email to the email address you left when placing the order, with your tracking information.
b. If you do not receive this email or have any inquiries regarding shipping, please contact us service@avdlbike.com.
c. You can check the status of your parcel according to your order prompting the logistics method according to the following URL.
DHL: https://www.dhl.de/de/privatkunden.html
DPD:https://www.dpd.com/de
FEDEX:https://www.fedex.com/
d. If your package is shipped, it cannot be intercepted for free.
For Returns:
We are not responsible for any lost, stolen, or damaged items due to the actions or inactions of Fedex ,DHL,DPD or any other parcel service.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive the item you are attempting to return. For more information regarding our limited warranty and claims process, please review our Limited Warranty Terms.
Parts shipping to the Customer:
When a part is shipped, it is the customer's responsibility to be aware of the package's location. Updates can be checked using the tracking number through the shipping company's website or calling the shipping company.
There may be occasions where the shipping company will only make one delivery attempt to the customer's delivery address. At which point, if the delivery attempt is failed, the package will be taken to a holding facility, which can be a variety of store locations (The holding facility's location can be checked using the tracking number). The package will remain at the holding facility for up to 7 days. If the customer fails to pick up the package, it will be returned to Avdlbike.
If the package is returned, the customer will be required to pay for the shipping cost before the package can be re-sent. (Note: Customer must first notify Avdlbike that the package is needing to be re-sent. Avdlbike will then notify you of the shipping cost needed to be paid to resend the package).
Contact Us:
Email: service@avdlbike.com
Call: +86 13322618568 (9 AM - 6 PM (GMT+1), Monday - Friday)