Shipping Policy
Shipping Policy
Our goal is to offer you the best customer experience, no matter where you live. Every day, we carefully keep track of our shipping service, ensuring that we provide the highest levels of responsiveness to you at all times.
Shipping logistics providers: DPD, DHL,UPS, and FEDEX (usually)
Order processing times:
In Stock: Upon receiving your order confirmation email, we will begin processing your order within 2 business days, and your shipment will be dispatched on the third business day.
Pre-Sale: For pre-order items, please check the product page for specific shipping timelines.
Out of Stock: For out-of-stock items, please refer to the product page for detailed shipping information
| Product | Shipping Warehouse | Countries | Est. Shipping Time | Shipping Fee |
| E-Bikes-us | US Warehouse | United States | 5~7 Business days |
free |
| E-Bikes-eu | EU Warehouses | Austria, Germany, Belgium, Czech Republic, Denmark, Estonia, France, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Slovakia, Slovenia, Sweden, Poland |
Germany Others Countries |
free |
**Note:
- Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.
- When encountering with force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.
- We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at service@avdlbike.com within 3 business days after receiving shipping.
Orders Tracking：
After your order has been successfully placed, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped.You can track your items on the carrier's official website 24 hours a day.
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Please note, international shipping services do vary from country to country. To find out the exact services that are available, please put in your full address at check out.
- Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. For further information, we recommend contacting your local customs office.