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FAQ

Pre sales questions

The battery power is low and the battery needs to be charged.

The throttle is loose or damaged. Tighten or replace the throttle parts.

The motor is damaged, repair or replace it.

Theme questions

The tire pressure is too low, readjust the tire pressure.

The charger has poor contact, please adjust the connection.

The motor wiring is loose or damaged, please reconnect or replace the motor.

The screws on the riser folding quick-release device are loose. Open the folding device and tighten the screws with the corresponding hexagonal handle.

Because factors that affect the top speed include battery power, load, tire pressure, road environment, chain and axle lubrication, etc., the cruising range shown in the product description is on a flat hardened road, with a load of 60kg, a speed of 15-25km/h, and a fully charged battery The results of the non-stop riding test. Driving habits, temperature, load, tire pressure, road environment and other factors will affect the actual cruising range.

E002: Brake fault E006: Battery voltage is low E007: Motor failure E008: Throttle failure E009: Controller failure E0010: Display communication reception failure E0011: Controller communication reception failed Note: The E008 error code will be displayed when you first turn on the vehicle because the vehicle has a throttle interface. The error code will disappear as long as the throttle accessory is connected.

AVDL uses an advanced brushless motor, which makes riding easy and very fast, so compared to ordinary bicycles, there will be less strenuous pedaling experience. If you want a pedaling experience, you can change the riding mode to pure pedal mode, and Turn the speed regulator to 1 speed.

The folding quick release of the seatpost is not locked and will slowly slide down under gravity. All you need to do is lock the device.

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